Overview Senior Reverse Logistics Coordinator & Technician to strengthen the team and support the full management of customer returns, repair activities, and continuous improvement of reverse logistics processes.
Responsibilities
Test and repair defective equipment returned by customers
Perform fault verification and failure analysis within local technical capabilities
Carry out repair and refurbishment activities according to defined standards
Process customer and supplier returns (RMA management)
Manage loan returns and return-to-stock processes
Ensure refurbishment of materials according to refurbishment guidelines
Manage spare parts and ensure their availability
Provide internal and customer-specific reporting
Participate in FAT validation for RMA and production equipment
Provide basic technical support to production
Supplementary Tasks
Coordinate returns, processing, internal movements, and return flows in compliance with customer SLAs
Collaborate with internal departments to initiate advanced replacement requests
Work with internal and external teams (including TAC support services) to validate return requests when needed
Review open customer returns on a weekly basis and define appropriate actions
Process documentation required for returning equipment to customers
Escalate issues and unresolved problems to management
Ensure compliance with company Quality and HSE (Health, Safety & Environment) procedures
Support the manager in identifying continuous improvement opportunities
Analyze issues and implement corrective actions
Report problem resolutions to management
Support and/or perform basic maintenance of test rigs
Provide technical support to production
Assist TAC teams and customer sites when required
Prepare and provide regular reports for management
Profil recherché / Profile Required
Fluent written and spoken English
Positive attitude and strong problem-solving mindset
Ability to work in a structured and repetitive environment
Capability to manage exceptions and escalate when necessary
Excellent communication skills
Ability to prioritize tasks and meet deadlines
Accuracy, precision, and strong attention to detail
Proficiency in IT tools (Excel, Word, databases)
Knowledge of SAP or an ERP system is an advantage
Ability to work independently and take initiative
Strong interest in continuous improvement
Flexible and adaptable approach
Willingness to learn and develop new skills
Some relevant experience in an industrial or technical environment is preferred
Willingness to undergo a security check (DBS) depending on the role
Critères de réussite / Success Criteria
Timely and responsive execution of assigned tasks
Zero non-conformities during quality audits
Ability to make sound decisions based on experience and established guidelines
Comment postuler / How to Apply Please include the following documents in your application: CV, cover letter, and work certificates.
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