Position: House Manager
Location: Guardian Court, Banbury, OX16 4NL
Working Hours: Monday, Tuesday, Thursday 9.00-17.30 and Friday 9.00-13.00 (we do have flexibility with the shift pattern and are able to discuss this further)
Salary: £20,000 - £22,000 per annum
Contract: Part-time, Permanent
About Us
Premier Estates is an award‑winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principle of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.
Benefits
* Westfield Health cashback plan
* 20 days of annual leave
* Support your career development
* Employee referral scheme
* Team Uniform*
* Discretionary bonus
Job Description
Guardian Court is a retirement housing complex located on Duke Street, Banbury, OX16 4NL. Built in 1990, it offers 54 one‑ and two‑bedroom flats available through leasehold or shared ownership. The development includes features such as a communal lounge, garden and laundry facilities.
Key Responsibilities
* Responsible for the day‑to‑day operational running of the estate, presenting a professional, friendly atmosphere to residents and guests while ensuring H&S compliance and high site standards.
* Provide assistance to the Estates Manager regarding ongoing planned maintenance at Guardian Court. Assist in planning, specifications, tendering of cyclical maintenance, major repairs and routine contracts. Monitor works to completion and liaise with residents / contractors / specialist advisers as appropriate.
* Undertake regular inspections of Guardian Court and ensure that the scheme is being maintained to a standard commensurate with Premier Estates directives. Inspections must include the weekly testing of lighting, fire alarm systems and fire doors.
* Advise the Estates Manager of any issues regarding breaches of the lease including statutory legislation and best practice compliance. Liaise with residents / Board / Committee / specialist advisers as appropriate, ensuring good management of Guardian Court with general requests, queries, and nuisances being addressed and managed proactively.
* Oversee contractors and ensure Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
* Manage soft and hard services for the estate such as planned preventative maintenance, landscaping, reactive maintenance etc.
* Liaise with residents / contractors regarding repair and maintenance requirements, monitoring and inspecting routine repairs and works to completion.
* Monitor any scheme related insurance claims to completion.
* Contact residents as required of the scheme each morning using the speech call system and visit sick or frail residents.
* Answer emergency calls and summon assistance as required.
* Assist in the arrangement of formal meetings, serving notice of such events and attending AGMs and EGMs as necessary.
Please note: comprehensive guidance and support will be provided to ensure your success in this role.
What We Ask From You
* Building Management experience
* Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organisation.
* Excellent customer service skills
* Proficient IT Skills
* Strong Multi‑Tasking Ability
* Ability to grasp new concepts quickly
Eligibility
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required from all candidates.
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