We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms
In your daily duties, you will:
* Review and manage Institutional Client Account documentation, ensuring completeness and compliance
* Provide support for client platform access, including troubleshooting and password resets
* Monitor and process cash transfers, performing necessary client call backs
* Manage the Institutional Clients pipeline and provide administrative support to the team
* Handle client complaints and ensure they are logged and processed according to procedures
* Adhere to industry regulations and company policies, particularly regarding GDPR, MiFID, anti-money laundering, and privacy
* Ensure high levels of client satisfaction through courteous and professional communication
* Represent Swissquote at industry events and conferences in Luxembourg and abroad (mainly Germany)
You have:
* Bachelor's degree or equivalent practical experience
* Knowledge of investment products, trading, and brokerage operations
* Understanding of KYC, AML, CTF, banking privacy, PRIIPS, and MiFID II legislations
* Fluency in English and German; French is an advantage
* Excellent communication and client service skills
* Strong attention to detail and problem-solving abilities
* Experience in multi-functional teams
* Highly organised with good time management skills
Additional Information
* A comprehensive benefits package including annual performance bonus, occupational pension scheme, share plan, concierge services, 34.5 paid holidays, and more
* A great work environment in our offices located at Luxembourg’s Kirchberg financial district. Complementary fruit, tea and coffee
* Opportunities to develop your knowledge of financial products and markets including equities, funds, derivatives, cryptocurrencies and more
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