Ph3Overview /h3pProvide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services. Assist internal staff and external clients in resolving technical or functional issues related to digital platforms. Serve as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation. Deliver training sessions and create instructional materials to enhance user proficiency across various digital tools. Collaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality. /ph3Key Responsibilities /h3ulliProvide expert-level support and guidance on digital banking tools including online banking, mobile banking apps, and other e-channel services. /liliAssist internal staff and external clients in resolving technical or functional issues related to digital platforms. /liliServe as a point of contact for escalation regarding digital banking functionalities, security features (e.g., authentication methods), and system navigation. /liliDeliver training sessions and create instructional materials to enhance user proficiency across various digital tools. /liliCollaborate with IT, customer service, and product development teams to relay feedback and improve overall service quality. /li /ulh3Qualifications /h3ulliIn-depth knowledge of digital banking systems and cybersecurity practices. /liliStrong communication skills to explain technical concepts clearly to nontechnical users. /liliProblem-solving abilities with a structured approach to troubleshooting. /liliProficiency in using CRM tools and documenting client interactions. /li /ulpLocation: Zurich /ppStart date: Flexible /p /p #J-18808-Ljbffr