IT Business Analyst & Service Management (m/w/d)
2 days ago Be among the first 25 applicants
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Office
Location: Switzerland / Allschwil/Basel
We are looking for IT enthusiasts to join our IT team! As a Business Analyst, you will oversee multiple critical projects and interact daily with all internal groups, establishing yourself as a key team member within the site for IT matters.
Responsibilities
* Coordinate the design, development, testing, adaptation, and support for laboratory, automation, and manufacturing projects following global standards.
* Implement, maintain, and support IT systems (SCADA, Data Historian), working with IT/OT partners and contractors.
* Collaborate with IT, OT, Laboratory, Engineering teams, and vendors to resolve IT system issues promptly, minimizing business impact and maintaining system availability and reliability.
* Handle Incident and Request tickets in ServiceNow, ensuring compliance with priorities and SLAs.
* Analyze existing systems, identify gaps, and propose improvements to enhance efficiency and productivity.
* Maintain the Active Directory OU for laboratory and production projects, aligning with global standards.
* Suggest and implement system, process, hardware, and software improvements to enhance security and overall business satisfaction.
* Work with other sites to maintain IT standard processes.
* Analyze system data to support investigations and decision-making.
* Support IT Quality in generating, reviewing, and controlling documentation (SOPs, reports, user requirements, guidelines, asset inventories) and assist with quality audits.
* Promote, deliver training, and support end-users on IT tools, AI, and Cybersecurity, fostering knowledge sharing.
Your Profile
Education & Experience
* Master or bachelor’s degree in Information Technology, Engineering, or Computer Science.
* Several years of experience as an IT System Engineer or Automation Engineer.
* Experience in project participation and management.
Technical Skills
* Proficiency in Windows Client & Server, VMware vSphere, Veeam, AD, PowerShell scripting, SCADA, Historian, PLC.
* Data analysis skills, including proficiency with Microsoft Excel and other productivity tools.
* Experience with SQL and Oracle is a plus.
* Knowledge of GMPs and Regulatory Compliance (ISO 27001, NIS) is preferred.
Languages
* Proficient in German and English.
Personality Traits
* Strong collaboration skills across multicultural teams.
* Business and delivery focus.
* Pragmatic with prioritization and results orientation.
* Strong analytical, problem-solving skills, and attention to detail across multiple projects.
* Self-motivated, autonomous, and adaptable to fast-paced environments.
* Curious and innovative, capable of collaborating with various stakeholders and providing creative solutions.
Additional Details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Science, IT, and Product Management
* Industries: Pharmaceutical Manufacturing and Biotechnology Research
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