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123297
Keen to kick off your IT career with your passion for tech support? Dive into a vibrant corporate world where your technical talents will thrive! This entry-level role offers a unique opportunity to be the frontline support for our internal staff and partners, ensuring a superior customer experience.
What you will do
* Provide first-line IT support to our Corporate Centre employees, focusing on high first-call resolution rates.
* Handle routine IT issues and service requests, leveraging your foundational knowledge of our technology landscape and support policies.
* Support basic video equipment in meeting rooms, maintain technology readiness, and address technical discrepancies.
* Contribute to incident management, managing service requests efficiently to meet or exceed service level expectations.
* Foster customer satisfaction by providing clear, concise information through various communication channels.
* Ensure the basic IT needs of our organization are consistently met, laying the groundwork for high-quality IT service delivery.
* Embodies a "Customer First" ethos, demonstrating a welcoming and customer-focused approach.
* Exhibits the ability to work independently and responsibly, showcasing a strong work ethic.
* Handles VIP incidents and requests with a passionate and calm demeanour.
* Proficiency in English and German is required.
What you bring
* A foundational understanding of Application and Network Support, Incident Management, and IT Asset Management.
* An eagerness to learn Windows, Mac, and Mobile Operating Systems, along with Microsoft Teams, Identity Management, and meeting/conference solutions.
* A customer-focused attitude with a passion and drive for customer satisfaction and delivering business value.
* A commitment to continuous improvement in customer service, effective communication, and problem-solving.
* Eagerness for personal learning and professional development in the IT domain.
* Ability to work collaboratively, sharing knowledge and insights within the team.
* An understanding that the desire to learn is important, but understanding the critical nature of service and welcoming innovation is paramount. Be involved in a broader spectrum of IT support.
Additional Information
We look forward to receiving your online application.
At our Quai Zurich Campus, our culture and our people set us apart. We thrive on face-to-face interactions that drive collaboration, nurture our unique culture, and amplify our success. Enjoy the flexibility to work up to two days remotely per week within Switzerland, allowing you to balance personal commitments while excelling in your career. Please discuss your flexibility needs during your interview.
Information for recruitment agencies
Zurich does not accept applications from recruitment agencies for this position. We are not responsible for unsolicited applications or associated fees.
At Zurich, we think outside the box and challenge the status quo. We focus on the positives and ask: "What can go right?"
We are an equal opportunity employer who values each employee's uniqueness—it's what makes our team great! Join us as we explore new ways to protect our customers and the planet.
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