Ph3Mission: /h3pThe Customer Service Representative acts as the internal and external customers advocate. /ppYou will support the day-to-day operations related to order management with the objective to ship all orders on time and in full. /ppYour main duty is to maximize service level by exceeding customer expectations all the time. /ph3Main activities: /h3ulliRepresent company to external and internal customers and provide stellar customer service. /liliProcess sales orders in the ERP and confirm products availability to customers, manage replenishment of consignment inventories by focusing on stock and allocation issues to maximize service level. /liliEnsure customer orders are shipped on time and in full, coordinate deliveries, follow-up on customer inquiries, liaise with management regarding customer credits, identify quality assurance complaints, trace lost shipments. /liliApprove return requests in coordination with Supply Planning and coordinate returns. /liliManage shipping priorities and clarify customer orders for the shipping department. /liliCommunicate weekly open orders and backorder reports to the field team and customers. /liliCoordinate physical inventories at customer facilities with field staff: issue inventory listing and reconcile discrepancies. /liliApprove allocation of stock in short supply in coordination with field staff and Demand Supply Planning. /liliIssue special price quotations and bids, coordinate pricing allowances, deductions and adjustments. /liliReconcile forecasts with orders, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. /liliConnect customers to appropriate Corporate support or field staff. /liliBe the point of contact with customer and Sales to investigate and correct unpaid invoice with discrepancies and supporting Finance with documentation, and handling escalations and credit notes. /li /ulh3Your profile: /h3ulliProficiency in German, English, French mandatory. Other languages a plus. /liliMinimum 3-5 years Customer Service experience in Medical Device or Pharmaceutical industry preferred. /liliSignificant PC knowledge. Skilled competence with Microsoft Office, Microsoft Dynamic a plus. /li /ulpThis role entails the following skills: /pulliDedication to providing exceptional customer service and prioritizing needs of those seeking information from the company. /liliExcellent oral, written and interpersonal communication skills. /liliHighly effective at overcoming obstacles - tenacious and resilient. /liliExceptional listening and analytical skills. /liliAn excellent team player - highly effective in working with others but also capable of working independently as necessary. /liliMaturity and good judgment to understand when to exercise initiative and handle queries directly, and when to elevate queries to higher authority. /liliAbility to multi-task and an attention to detail. /liliMust be able to work in a fast paced, time-sensitive environment. /liliAbility to prioritize tasks and meet deadlines independently. /li /ulh3Interested? /h3pApply now. /p /p #J-18808-Ljbffr