Your tasks
1. Take P&L responsibility of assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial and Head of Business Unit
2. Participate in contract handover meetings with Product Management and identify and analyze contractual risks and initiate mitigation actions accordingly
3. Be the main point of contact for the customer, handle and process customer feedback, and organize and coordinate customer review meetings
4. Lead kick-off meetings for a new engine shop visit, attended by the Ops Project Lead, Engineering, and Purchasing and provide accurate engine delivery information to the induction slot planning
5. Organize and coordinate Table Inspection’s with the customer
6. Communicate any commercial and TAT related topics during a shop visit and ensure OTD of an engine
7. Offer to the customer part replacements and exchanges, and communicate on the financial aspects of such replacements/exchanges to the customer
8. Initiate and coordinate Closing-the-Loop review meetings after engine shop visits have been performed and feedback back into the Organization
9. Ensure profitability of the shop visit within the boundaries of the contractual clauses
10. Issue Preliminary Invoice(s) based on shop visit price estimation and perform invoice review for Main/Final Invoice at the end of a shop visit
11. Build and release accruals for any volume discounts/incentives, marketing/agency fee’s, TAT penalties, warranty risks, and potential invoice disputes
12. Resolve and settle invoice disputes with customers
13. Lead and support the cash collection process with involvement of Sales
Your profile
14. Commercial or Technical degree in relevant discipline or equivalent experience
15. Minimum 3 years of commercial or/and technical experience, preferably in the MRO industry
16. Minimum 3 years of experience in a customer facing position, preferably in the MRO industry
17. Strong understanding of the MRO or related Aerospace business
18. Strong business acumen and contract understanding
19. Strong communications, negotiations and intercultural awareness skills
20. Fluency in English, knowledge of Chinese is a plus
Your chance
21. An attractive position in a global and dynamic company
22. Competitive employment conditions
23. Opportunity for professional and personal development