The ServiceNow Solution Designer/Architect is a subject matter expert responsible for designing and specifying technical solutions in ServiceNow projects. He/she works closely with the development team to implement and manage functionalities on the ServiceNow platforms of Sword’s clients.
Disclaimer: Only candidates eligible for a Swiss work visa will be considered (must hold Swiss or EU nationality).
RESPONSIBILITIES
* Act as a subject matter expert on the ServiceNow platform and take ownership of solution design
* Support development teams in configuring standard applications (Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, etc.) as well as developing new applications using ServiceNow features
o Especially on modules CSM, SPM and ITAM
* Participate in gathering business and technical requirements and in implementation documentation
* Integrate ServiceNow with external tools (SCCM, Intune, SAP, etc.)
* Develop test cases
* Promote best practices
EXPERIENCE / SKILLS
* At least 4 years of experience with ServiceNow
* Experience implementing and customizing at least 2 major ServiceNow modules including: CSM, SPM, ITAM
* Deep experience with Portal, Workflows, Business Rules, UI Pages, UI Actions, UI Policies, ACLs, and Notifications
Platform Administration
* Performance monitoring and issue mitigation
* User, group, and role management
* Upgrades, etc.
Technical Skills
* Experience with: HTML, CSS, XML, JavaScript, PowerShell, Perl, and Python
* Experience integrating third-party tools using REST and SOAP
* Experience with LDAP integration, Mid-servers, etc.
* Familiarity with Agile/Scrum methodology
* ITILv3 certification is preferred
* ServiceNow Administrator and Implementation Specialist certifications are required
* Any additional ServiceNow certification is a plus
EDUCATION / LANGUAGE
* BA/BS in Computer Science or Information Technology
* Excellent written and spoken English and French
OTHER SKILLS
* Excellent communication skills
* Strong analytical, problem-solving, and troubleshooting skills
#J-18808-Ljbffr