Service delivery analyst - 6-10 month temp contract

PpWe are looking for a temporary Service Delivery Analyst, based in Wallisellen, Zurich, for a 6–10 month temporary maternity cover contract. /p h3Your Team /h3 pThe Alternative Risk Transfer (ART) line of business of Allianz Commercial creates innovative tailored structured insurance, captive reinsurance, and other non-traditional risk management solutions for a wide range of corporate and financial clients globally. /p h3The Impact You Will Have /h3 pThe Service Delivery Analyst oversees a portfolio of bound transactions within Allianz Commercial's ART LoB, monitoring contractual features, coordinating with teams such as Underwriting, Claims, and Finance, and ensuring accurate system entry and policy administration. /p pThe role also involves supporting portfolio-level oversight, including review cycles and monitoring impacts on profit and loss statements. The Analyst is expected to proactively identify and implement process improvements to enhance overall team efficiency and effectiveness. /p h3Specific Responsibilities /h3 h3Oversight of Assigned Portfolio /h3 ul liManage a portfolio of bound transactions and oversee onboarding of new transactions. /li liTake ownership of team processes, ensuring monitoring and adaptation to evolving needs. /li /ul h3Coordination with Stakeholders /h3 ul liCollaborate with underwriters, finance, and claims colleagues for effective deal management. /li liMaintain timely communication with brokers and clients, supporting Credit Control as needed. /li /ul h3Policy Documentation Management /h3 ul liPerform KYC for new transactional counterparties and ensure accurate binding activities. /li liExecute administrative tasks, including policy documentation, invoices, and system updates. /li liSupport cash management and tracking activities across functions. /li /ul h3Quarterly Reviews Controls /h3 ul liPrepare and execute quarterly controls for assigned portfolios, resolving outstanding items proactively. /li /ul h3Project Support /h3 ul liIndependently manage and contribute to assigned projects. /li /ul h3What You’ll Bring to the Role /h3 ul li3+ years in insurance operations or insurance accounting/finance with intermediate knowledge of underwriting, insurance operations, and finance. /li liHigh affinity for digital topics and advanced technology use in Deal Services and Insurance Operations, with strong knowledge of Microsoft Office tools. /li liExperience in underwriting operations and support tools, including document management, tracking, early warning systems, and system entry recording. /li liStrong data protection knowledge, particularly in information acquisition and transfer, alongside knowledge of applicable laws and jurisdiction. /li liProven problem-solving, analytical, and task management skills, with creativity and reliability in handling complex tasks. /li liExcellent interpersonal skills, including communication, influencing, relationship management, teamwork, and conflict resolution. /li liProactive and adaptable approach, with a focus on continuous learning, collaboration at all levels, and customer/service orientation. /li liA willingness to learn and explore how AI can enhance your role and the broader organization. /li /ul h3Benefits /h3 ul liHybrid working model that balances in-person collaboration and remote working. /li liCompetitive compensation and benefits package, including a generous bonus scheme and pension. /li liCareer development and digital learning programs. /li liFlexible working arrangements, health and wellbeing support, and generous parental leave benefits. /li liOpportunity to contribute to sustainable and socially responsible initiatives. /li /ul h3Legal and Equal Opportunity Statement /h3 pWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. /p h3People with Disabilities /h3 pWe want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email. /p /p #J-18808-Ljbffr