Job Summary:
We are seeking an experienced Senior Desktop Support Engineer to join our IT team. The successful candidate will provide advanced technical support for our desktop infrastructure, ensuring high-quality service to our end-users. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
1. Advanced Troubleshooting: Diagnose and resolve complex desktop issues, including hardware, software, and network-related problems.
2. Technical Support: Provide expert-level technical support for desktop hardware, software, and peripherals.
3. Desktop Management: Manage and maintain desktop images, profiles, and configurations.
4. Service Management: Manage IT service requests, incidents, and problems using a ticketing system.
5. Collaboration: Work with cross-functional teams to resolve technical issues and implement new technologies.
6. Documentation: Maintain accurate documentation of technical issues and resolutions.
7. Knowledge Sharing: Share technical knowledge and best practices with junior team members.
8. Proactive Maintenance: Perform proactive maintenance and monitoring to prevent issues and ensure system availability.
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum 5-7 years of experience in desktop support, with a focus on advanced technical skills.
3. Strong knowledge of desktop operating systems (Windows, macOS, Linux).
4. Experience with desktop management tools (e.g., SCCM, Intune, JAMF).
5. Excellent problem-solving, analytical, and communication skills.
6. Ability to work in a fast-paced environment and prioritize multiple tasks.
7. Strong customer service skills and a customer-centric approach.
Job Type: Fixed term
Work Location: In person