This is not a traditional customer support role - and it’s not a purely operational role either.
We are hiring a customer-obsessed operator to build and scale our Customer Experience function from the ground up.
This role sits at the intersection of customer care, client success, and operations, and is responsible for ensuring our customers are deeply supported while building the systems, processes, and structure that allow that experience to scale.
In the early phase, this role is highly hands‑on. You will be directly involved in customer communication, escalations, payments, and day‑to‑day support work — not as a long‑term function, but to gain deep operational insight into where things break.
From there, you will design and implement the systems, SOPs, and workflows that enable a high‑quality, consistent, and scalable customer experience.
You will not just manage a team - you will build the function, improve the experience, and create the systems that support both. The expectation is: Execute – learn – document – systematize – train – scale.
Compensation:
Salary Range: $95,000 – $110,000 base
Bonus: $5,000 – $10,000 performance‑based
OTE: $100,000 – $120,000
Medical, dental, vision, life & disability benefits
Paid time off
Remote flexibility
Access to our coaching programs
Mission‑driven culture and company retreats
This role requires someone who is equally comfortable:
Supporting customers directly and handling sensitive or complex situations
Stepping back to identify patterns, gaps, and inefficiencies in the system
Building structure, SOPs, and workflows from what they learn in execution
This role is intentionally hands‑on in the beginning. You will be expected to:
Respond to customer inquiries
Handle escalations and payment issues
Work directly in our systems and inboxes
This is not because we need long‑term support coverage, but because we believe the best systems are built by people who deeply understand the work.
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