Technical Service Manager (m/f/d) (80 - 100%)
Join to apply for the Technical Service Manager (m/f/d) (80 - 100%) role at Accelleron
Technical Service Manager (m/f/d) (80 - 100%)
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Join to apply for the Technical Service Manager (m/f/d) (80 - 100%) role at Accelleron
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Are you passionate about investigating technical complex cases, from conducting current state analyses to implementing improvements? Then we have a great opportunity for you! As a Technical Service Manager, you will be a vital member of the Global Technical Service team in Service Division located in Baden / Switzerland. Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments. In addition, you will develop and enhance products and services, and support in sales, product & contract management activities ensuring value add to our customers. Come join us.
Your Responsibilities
* Ensuring fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.
* Settling commercial warranty and goodwill cases while considering long-term customer relationships and company interests, as well as monitoring associated costs.
* Conducting risk and opportunity analyses, proposing, and initiating actions to mitigate and control risks, as well as activities to capitalize on business opportunities.
* Building strong relationships to facilitate the exchange of technical knowledge and best practices.
* Negotiating contracts to win consulting assignments and providing technical assistance and guidance to the sales team.
* Aiding the development of processes and tools, ensuring compliance with regulations and contracts, and investigating inefficiencies and areas for improvement.
* Coaching and developing consultants to deliver assignments with a focus on operational execution and excellence.
* Travelling globally by request (around 25%).
Your Background
* Bachelor’s degree or higher degree in Mechanical or Mechatronics Engineering.
* Good knowledge of relevant products and applications as well as customer requirements in the turbocharger market.
* Preferably more than 2 years of experience in technical customer consulting and long-term willingness to acquire experience and knowhow in the turbocharging business.
* Conflict and project management skills complemented by a proven track record in conducting customer negotiations is beneficial.
* A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
* Knowledge of field bus systems, especially with CAN
* A high level of self-motivation, curiosity, and a desire to learn about new technologies.
* Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and spoken communication skills.
* Strong command of English, both written and spoken; additional languages desirable.
Your Benefits
* Attractive compensation & benefits.
* Flexible working models.
* Canteen.
* Childcare.
* Attractive holiday plans.
* Employee Assistance Program.
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Industrial Machinery Manufacturing
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