Your Mission
We are seeking an exceptional and dynamic Hospitality and Event Senior Manager to elevate the Roger Dubuis brand experience globally. This pivotal role is responsible for defining, planning, and executing high-impact events and delivering unparalleled hospitality experiences that resonate with our exclusive clientele. You will be instrumental in enhancing brand visibility, fostering deep client engagement, and reinforcing Roger Dubuis' unique position in the luxury market.
Key Responsibilities
Events Management: Develop and manage the annual global event planning calendar (FY event planning); design, implement, and oversee an annual brand event roadshow across approximately 10 key markets, including robust KPI tracking and performance analysis; create comprehensive event toolboxes tailored to new product launches, ensuring consistent brand messaging and execution; support markets in their local events activations.
Hospitality Strategy & Execution: Position and elevate the Manufacture Visit as a "must-have" experience within the Roger Dubuis Client Journey; manage and optimize all hospitality aspects across the Manufacture, Boutiques, and during all brand events; design and execute innovative activations that bring the Manufacture’s craftsmanship and unique spirit to life within our boutiques, significantly elevating the client experience; develop and globalize a client‑first tone of voice and emotional touchpoints to drive brand cohesion and exceptional service.
Point of Sale Material and Gifts Management: Establish and distribute an annual catalogue detailing client treatment guideline, Visual Merchandising standards, and POS materials for all markets; consolidate and challenge markets orders for POS materials, ensuring efficiency and alignment with global strategy; manage purchasing processes according to global quantities and orders; define market pricing per item and create reference requests in SAP according to established nomenclature; oversee stock management for all POS materials.
Richemont and Team Projects: Act as a key contact and liaison for other Maisons within Richemont for Group projects (or other designated cross‑functional projects).
Retail Environment Enhancement: Define and implement guidelines for the music style to be played within the boutique environment (currently on hold, but strategic input required); oversee the creation and implementation of uniform guidelines across all boutiques, ensuring brand consistency and luxury appeal (maintaining existing guidelines, to be integrated into future sales initiatives).
Sponsorship Management: Lead the sponsorship contract for event‑ and client‑driven activations, from initial negotiations to flawless event execution; ensure meticulous execution of all aspects, including event/material needs, product logistics, client profile screening, and personalized room deliveries; collaborate closely with the Retail team to leverage database insights and client information for targeted engagement.
Financial Management: Manage and meticulously control the budget for all events and hospitality activities; oversee invoice management and follow‑up processes within SAP; liaise with the accounting department to ensure timely supplier payments; manage the accounting phasing for the year, ensuring financial accuracy and reporting.
Your Profile
Bachelor’s or master’s degree in hospitality management, Marketing, Business Administration, or a related field.
Minimum of 10 years of experience in luxury hospitality, event management, or brand experience roles, preferably within the watchmaking or luxury goods industry.
Proven track record of successfully planning and executing high‑profile global events.
Strong understanding of luxury client expectations and experience in developing bespoke client journeys.
Excellent project management skills with the ability to manage multiple priorities and deadlines.
Proficient in budget management and financial reporting.
Strong leadership and team management abilities (2 people).
Exceptional communication, negotiation, and interpersonal skills.
Fluent in English and French; additional languages are a plus.
Willingness to travel internationally as required.
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