THE ROLE
We are looking for a Night Auditor to join our Team at Mandarin Oriental Savoy, Zurich!
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About the job
Based at the Mandarin Oriental Savoy, Zurich within the Front Office Department in Zurich, the Night Auditor supports the Night Team in daily tasks, ensuring seamless operations throughout the shift. The Night Auditor reports to the Night Manager and Front Office Manager.
TLNT1_CH
YOUR TASKS
As Night Auditor, you will be responsible for the following tasks:
* Responsible, together with the night team, for security and guest services at night
* Carrying out the closing of the day
* Ensuring compliance with health and safety regulations
* Responsible for the reception tasks at night
* Assisting with billing and invoicing
* Friendly check-in and check-out of our guests
* Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards
YOUR PROFILE
As Night Auditor, we expect from you:
* Completed vocational training in the hotel industry. Experience in the Front Office department in the upscale hospitality
* Sense of responsibility, teamwork, organizational skills and good time management
* Good computer skills, PMS knowledge
* Communication skills - guests will come to you with both complaints and positive feedback
* Flexibility and resilience - your position will include weekend and holiday shifts
* Excellent manners, approachable and well-groomed appearance, as well as a positive charisma
* Excellent knowledge of German and English. Other foreign languages are an advantage
* Successful applicants must have the right to work in Switzerland
YOUR BENEFITS
Our commitment to you:
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Swiss Deluxe Rates
We're Fans. Are you?