1. 24小时前台服务，如有需要，包括礼宾服务
2. IT系统（MXP和 / 或POS）
3. MXP，Anveo，Microsoft Word，Excel和PowerPoint
PURPOSE OF POSITION
* To provide guests at all times with friendly, personalized front-desk service 24 hours a day in a manner consistent with Viking China Outbound high standard of guest services.
* This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.
YOUR RESPONSIBILITIES / TASKS / DUTIES
* Center “the heart” of information for all guests
* Transaction of all on board sales
* Operation of phone switchboard, cashless system and safety system
* Full understanding of guest infotainment system and guarantee of its smooth operation
* 24h Front Desk Services, including concierge services, if required
* Organization and planning of embarkation / disembarkation
* Preparation and execution of a smooth check-in and check-out
* Read and update the logbook daily and take action accordingly
* Check guest manifests and special request lists for all arriving guests
* Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken
* Prepares the guest lists, party invitations, menus, and special notes from the ships management
* Assist in guest medical disembarkations with support of the management
* Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
* Organizing guest information documents (city maps / brochures / handouts)
* Assistance with coordination and dispatching of shore excursions
* Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
* Outstanding flexibility: must be able to work alone, in different shifts (day time or night time) as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking
* Entering and controlling of guest checks into IT system (MXP and / or POS)
* Become knowledgeable about all itinerary-related ports of call and shore excursions
* Production of the daily program (Viking Daily)
* Update of onboard Infotainment system
* Know all the functions of the computer systems, incl. but not limited to MXP, Anveo, Microsoft Word, Excel and PowerPoint
YOUR PROFILE
* High school diploma required, and degree with hospitality focus preferred
* Minimum of 2 years previous experience required in an upscale cruise line or international luxury hotel in China of a comparable size in the similar position in the scope of the Front Office department
* Must be able to deal correctly with confidential information and must be discrete
* Must be well groomed and maintain impeccable hygiene standards
* Extensive walking required and ability to stand on feet for a long time
* Hours may vary based upon organizational needs and operational demands
* Guest focused, service oriented, positive personality and professional appearance
* Flexible and stress resistant, team player, shows commitment
* Relative accounting and administration skills
* Fluent (native) in Mandarin, good oral and written skills in English - must be able to address any kind of information in an adequate manner with good English communication skills. A third language as per itinerary is an asset
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