Jobdescription
To support our growth and strengthen of After-Sales
department, we are seeking a motivated and skilled
after-sales technician with a strong technical background
and a customer-centric mindset.
Reporting to: After Sales Manager
Role purpose
The selected candidate will provide technical support to
customers after product delivery, ensuring efficient maintenance, repair, and training services both remotely and on-site.
The role requires excellent problem-solving skills, autonomy, and willingness to travel (approx. 30%).
Key responsibilities
• Provide remote troubleshooting and technical assistance
• Perform on-site installations, maintenance, and repairs
• Deliver technical training to customers
• Maintain clear service records and documentation
• Support factory witness tests with clients
• Collaborate with R&D and engineering teams for issue resolution
• Manage spare parts and inventory
• Identify recurring issues and propose product improvements
• Foster strong customer relationships and ensure satisfaction
Qualifikationen
Qualifications & experience
• Technical education in electrical or electronic engineering
• Proven experience in power electronics and UPS/inverter systems
• Field service experience (installation, commissioning, and repair)
• Proficient in the use of measuring tools (e.g. oscilloscope, multimeter)
• Fluent in English (minimum B2 certified); German is a plus
• Ability to read and understand technical documentation and schematics
Skills & competencies
• Strong diagnostic and problem-solving skills
• Effective communication and stress management
• Ability to work independently and manage priorities
• Customer-oriented mindset
• Willingness to travel up to 30%
• Support for work-life balance and wellbeing