Business Analyst (FAP-BC-DZN-2025-174-LD)
* Contract
At CERN, the European Organisation for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter — fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact and provides insights into the fundamental laws of nature.
Introduction
Are you an experienced, agile-minded Business Analyst who is client-oriented, passionate about your work, positive, with a can-do attitude, and highly collaborative yet results-oriented? Join the Business Computing Group and bring your value to CERN! Take part!
You will join the Business Computing Group (BC), where 80+ talented international colleagues are responsible for delivering information systems for all of CERN’s business functions.
The product management-driven group works for clients across the whole Organisation (HR, Finance, Planning, Safety, Security, Purchasing, Logistics, and Accelerator Operations). The products under the group’s responsibility range from custom solutions for a few users to large, widely integrated systems with over 15,000 users. Working for the BC group offers numerous perspectives for engaging with different technologies and business areas.
Functions
As a Business Analyst, you will liaise between agile teams, product managers, business partners, and users to understand demands and advise on the best solutions. This transversal position includes activities in three main areas: solution, strategy, and relationship management.
Your responsibilities will include:
1. Leading business analysis efforts to support the strategic objectives of our activities;
2. Collaborating with stakeholders to gather and prioritize business requirements;
3. Analyzing business processes and systems to identify areas for improvement and optimization;
4. Developing and maintaining business process documentation (using BPMN and specialized business process modeling tools), including process flows and user requirements;
5. Providing strategic guidance and recommendations to senior management based on analysis findings;
6. Guiding cross-functional teams in implementing process improvements and system enhancements;
7. Monitoring and reporting on key performance indicators to track progress towards organizational goals;
8. Participating in team activities such as coordinating BA/UX practices, contributing to shared methodologies, and supporting team development and coaching.
Qualifications include a Master's degree or equivalent relevant experience in Business and Management, Design, Computer Science, or related fields.
Experience:
1. Extensive experience in business analysis within business computing;
2. Deep knowledge of common business processes and best practices;
3. Experience working in a product management environment;
4. Experience coaching business analysts and connecting agile roles;
5. Familiarity with UX principles and methodologies (advantageous);
6. Experience with ERP systems in Finance and/or Human Resources domains (a strong asset);
7. Ability to capture and analyze requirements for ICT systems with sufficient technical understanding to translate needs into product requirements;
8. Skills in process analysis, definition, and improvement, including change management;
9. Ability to focus on the broader organizational interests, set ambitious yet realistic goals, and promote synergy and cooperation;
10. Strong relationship-building skills, encouraging diverse ideas and promoting collaboration;
11. Effective team working, participation, and contribution to team goals;
12. Accountability, reliability, and responsibility for actions and decisions;
13. Self-management, initiative, receptiveness to feedback, and adaptability.
Fluent spoken and written English, with a commitment to learn French.
Eligibility and Closing Date:
Diversity is a core value at CERN. We welcome applications from all Member States and Associate Member States. This vacancy will be filled as soon as possible, with applications due by 10.09.2025 at 23:59 CEST.
Employment Conditions
Contract type: Limited duration (5 years). Subject to conditions, holders may apply for an indefinite position.
Working hours: 40 hours/week
This position involves:
* Work during nights, Sundays, and official holidays as needed.
Job grade: 6-7
Job reference: FAP-BC-DZN-2025-174-LD
Benchmark Job Title: Business Process Analyst
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