About Our Client
Prestigious hotel in the Swiss Alps
Job Description
Oversee all Rooms Division operations, including Front Office, Housekeeping, Laundry, Reservations, and Concierge, managing large teams across departments
Drive flawless execution of service in line with ultra-luxury hospitality standards (Forbes and 5-star excellence standards)
Lead, develop, and empower department heads and teams, ensuring high performance, discipline, and engagement (100+)
Deliver exceptional, personalized guest experiences while maintaining operational efficiency at scale
Collaborate closely with Revenue, Sales, and F&B to optimize performance and guest satisfaction
Act as a senior leader on the Executive Committee and representative of the hotel's standards and culture
The Successful Applicant
Proven experience in a senior Rooms Division leadership role within a luxury or palace hotel (essential)
Demonstrated ability to manage large teams in complex, high-volume luxury environments
Strong leadership presence: decisive, structured, and naturally authoritative, with the ability to inspire respect
Deep understanding of international luxury service standards and guest expectations
Fluency in English required; German and/or French strongly preferred
What's on Offer
A strategic leadership role within a prestigious palace hotel
Exposure to a diverse, multi-departmental team in the Swiss Alps
A dynamic and high-performance environment
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