A luxury brand based in Geneva is looking for its Head of Retail Excellence, reporting to the International Sales Director.
The Head of Retail Excellence will manage the network operations, elevate the Client experience while monitoring and boosting the retail performance.
Responsibilities :
Define and implement the strategy of the brand in the Retail network
Ensure seamless store operations
Develop and implement globally internal best practices and tools to boost store efficiency and staff well-being
Partner with cross-functional departments to ensure alignment with brand objectives and effective implementation
Monitor, analyze and optimize Retail KPIs
Identify trends, risks and opportunities to boost performance and enhance operational processes
Ensure teams execute initiatives that maximize client engagement, satisfaction and retention
Build, lead, develop and assess an HQ team (4 direct reports)
Manage operational budgets, control expenses, and optimize resource allocation to ensure profitable growth
Analyze store performance to identify opportunities for cost savings without compromising the luxury experience
Desired profile :
Education : Master’s degree in Business administration
Strong HQ experience in Retail management is a must
Experience in the Luxury industry is mandatory
Strong analytical and strategic thinking abilities
Exceptional leadership and team management skills
Excellence- and results-driven
Deep understanding of the global luxury market and consumer behavior
Seniority level Director
Employment type Full-time
Job function Sales and Management
Industries Retail Luxury Goods and Jewelry
#J-18808-Ljbffr