Position Responsibilities:
1. Lead daily team operations by coordinating resources, monitoring progress, setting priorities, and ensuring achievement of key performance metrics.
2. Communicate clearly and provide timely, high‑quality information to support effective decision‑making.
3. Set and manage performance expectations, give consistent monthly feedback, address issues proactively, and recognize strong performance. Coach and develop team members by assessing strengths, supporting development plans, delegating effectively, and empowering staff.
4. Collaborate with Operations, L&D, and team members to resolve escalations, support training initiatives, and drive continuous process improvement and cost efficiencies.
Required Qualifications:
5. 1–2 years of leadership experience in a team lead, SME, or OIC capacity within an operations or customer‑focused environment.
6. Skilled in capacity planning, with working proficiency in Excel and PowerPoint
7. Strong presentation skills for communicating data and recommendations effectively.
8. Bachelor’s Degree is required
9. Amenable to work on fixed night shift
Preferred Qualifications:
10. Proficiency in Microsoft tools
11. Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences.
12. Ability to apply critical thinking and problem-solving skills in a work environment
13. We’ll empower you to learn and grow the career you want.
14. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
15. As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
Hybrid