Job Details / Role Purpose
Medi24 is a dynamic and well-established telemedicine competence center with the status of a Swiss medical practice. Our team of over 250 healthcare professionals — including doctors, nurses, and customer care staff — provides 24/7 care via phone and video, offering quick and reliable medical advice. As part of Allianz Partners, a globally leading provider in the assistance sector, Medi24 offers a modern working environment with meaningful work and attractive conditions. The Reak Estate and Facility Manager ensures smooth day-to-day support for facilities, supplies, and local technical needs. They play a key role in maintaining a welcoming and functional workplace while assisting with basic digital and hardware setup. This position reports directly to the Head of Operations and may include additional administrative or operational tasks based on evolving business needs.
*Key Responsibilities*
* Key responsibilities will include, but are not limited to, the following:
Facility & Logistics Management
* Act as main contact person for facility providers and building-related coordination
* Ensure that all workspaces and common areas remain functional, safe, and welcoming
* Manage office supplies and hardware inventory, including procurement, stock monitoring, invoice verification, and payment coordination
* Participate in risk assessment and update the evacuation and emergency response plans (BCP) as needed
* Plan and conduct evacuation drills and ensure compliance with safety protocols
Technical & User Support
* Support employees with minor technical issues and coordinate with Allianz IT for escalated matters
* Install and maintain workstations for onsite and remote users
* Provide basic support for tools like Microsoft 365 and mobile device setup
* Ensure proper hardware setup and assist with access rights management
Documentation & Inventory
* Create and maintain clear documentation for recurring tasks and procedures related to the role
* Maintain updated records of passwords and system accesses, in line with company policies
* Track and update the physical inventory of workplace hardware
* Provide general administrative and operational support to the Head of Operations as needed
Key Requirements
* Friendly, helpful, and service-oriented personality with a strong sense of responsibility
* Hands-on attitude with high level of autonomy and problem-solving mindset
* Well-organized and capable of managing multiple logistics and facility-related tasks
* General understanding of workplace IT and interest in learning new tools
* Ability to create and maintain clear and up-to-date documentation for recurring tasks
* Vocational training or initial professional experience in a relevant field (technical, administrative, or facility-related), or proven ability to meet the responsibilities listed above
Languages
* Fluent in French or German, with working knowledge of the other language English is a plus
[please translate into your local language]
81831 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
xxxx