Marketing Technologies Solution Owner : Customer Service / Case Management page is loaded## Marketing Technologies Solution Owner : Customer Service / Case Managementlocations: Basel: United Kingdomtime type: Tempo integralposted on: Publicado hojejob requisition id: 202601-101062Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posiçãoAt Roche, we are building a world-class, integrated Marketing Technologies ecosystem to add meaning and value to every customer interaction. As a MarTech Solution Owner, you will be the strategic architect of this evolution. You won’t just manage products; you will lead a global transformation that harmonizes technology across Roche Pharma, ensuring our digital engagement translates directly into improved patient outcomes.## The Opportunity* Strategic Vision: Define and drive the roadmap for a centralized, scalable customer-centric ecosystem across global, regional, and affiliate levels.* Ecosystem Leadership: Act as the primary business owner for the value stream, ensuring end-to-end integration between business strategy and technical execution.* Innovation Catalyst: Champion emerging technologies (AI, automation) to keep Roche’s engagement strategies at the cutting edge of the biotechnology industry.* VACC Leadership: Lead and mentor a high-performing team of Product Managers and Business Process Managers, fostering a culture of empowerment and agility.* Collaboration: Bridge the gap between Global Business, Informatics (IT), and external vendors to deliver seamless, stable, and high-impact digital solutions.## Who You AreYou are a decisive, pragmatic business leader who thrives in complex, decentralized environments. You have a "one-enterprise" mindset and a proven track record of demonstrating how technology enhances business outcomes in the life sciences sector.Your Experience & Qualifications:* Industry Expertise: 5–10 years in Pharma/Biotech (or related) with deep domain knowledge in Customer Service, Case Management, and Medical Inquiries.* MarTech Mastery: Proven experience as a Solution/Product Owner for major CRM/Service platforms (e.g., Salesforce Service Cloud, Veeva).* Leadership: 3+ years of direct people management or 10+ years leading large matrixed teams.* Agile Native: Strong proficiency in Scaled Agile (SAFe) and DevOps environments.* Transformation Specialist: Demonstrated success leading large-scale go-to-market transformations and process design workshops (using tools like Miro/FigJam).* Education: University degree required; MBA or advanced degree preferred.* Mobility: Willingness to travel globally (~20%).You will join a team where "Advanced Analytics" isn’t just a buzzword—it’s the engine driving business insights. We offer a culture defined by the VACC (Visionary, Architect, Catalyst, Coach) leadership principles, where your work contributes to a common goal: delivering better outcomes to more patients, faster.Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Basel. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.### Quem nós somosUm futuro mais saudável nos leva a inovar. Juntos, mais de 100 mil funcionários em todo o mundo se dedicam ao avanço da ciência, garantindo que todos tenham acesso à saúde hoje e nas próximas gerações. Nossos esforços resultam em mais de 26 milhões de pessoas tratadas com nossos medicamentos e mais de 30 bilhões de testes realizados usando nossos produtos de diagnóstico. Nós nos capacitamos para explorar novas possibilidades, promover a criatividade e manter as nossas ambições altas, para fornecer soluções de saúde que mudem a vida e causem um impacto global.Vamos construir juntos um futuro mais saudável.**A Roche é um empregador que pratica políticas de igualdade de oportunidades.** #J-18808-Ljbffr