Senior ICT Supporter page is loaded## Senior ICT Supporterlocations: Winterthur: Allschwiltime type: Full timeposted on: Posted Todayjob requisition id: JR102453Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.# About the role## Your main tasks and responsibilities:* Provide 2nd‐level IT support, both on‐site and remotely, for all users of Sulzer Ltd, primarily within the assigned region and, if required, across other regions* Monitor and maintain the entire local IT infrastructure, including desktop and mobile Windows devices, MFPs, company‐specific hardware and software, user and access management, servers, network components, etc.* Install and configure end‐user devices, including mobile phones* Handle hardware procurement and inventory management* Receive, analyze, and resolve incidents and service requests within 2nd‐level support using standard IT tools* Escalate incidents and service requests to 3rd‐level support, external local service providers, or management when required* Perform tasks in accordance with ITIL standards, primarily using the company’s internal ticketing system ServiceNow (SNOW), while adhering to defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)* Technically coordinate and set up video conferences (Microsoft Teams / Yealink)* Manage and maintain internal meeting room infrastructure* Collaborate on and support local and global IT projects* Train and coach new employees and trainees## Special Key Responsibilities* Provide specialized IT support and daily assistance to VIP users, including support during external executive meetings and town halls* Member of a cross‐functional team (DevOps: Local IT – Datacenter)## To succeed in this role, you will need:* Successfully completed IT education or training* Several years of professional experience in 2nd‐ and/or 3rd‐level IT support* Experience in VIP support is an advantage (preferably in a comparable corporate environment)* Broad knowledge in network (Cisco), DDC (Hyper-V), AD, Exchange, SharePoint, OneDrive, Azure, Intune etc.* ITIL and/or Microsoft certifications (Server / Client / Network) are an advantage* Very good English skills and good German skills would be a strong advantage.* Strong customer‐ and service‐oriented mindset* Analytical, structured, and solution‐oriented approach* Ability to work independently as well as in a team‐oriented environment* Flexibility regarding tasks and working hours, and willingness to undertake occasional business travel* Availability to work in shift hours (7am - 4pm / 9am - 6pm)# What we offer you* 25 days holidays (exclusive of bank holidays) + service days* Defined contribution pension scheme* Employee Assistance Program/health care* On-site car parking/public transport allowance* Access to a wide range of discountsNo visa or work permit support can be provided for this role.Reach out to Alexi Donadoni at alexi.donadoni@sulzer.com.Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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