DescriptionJob Purpose:The Global Director, Key Account Manager (GKAM) operates within a dynamic, fast-moving consumer goods logistics environment where digital transformation, sustainability initiatives, and emerging technologies are reshaping industry practices. The GKAM will serve as the primary voice and face of DP World, playing a pivotal role in our Consumer Vertical growth strategy.The GKAM is responsible for nurturing and growing strategic relationships with our key clients globally, driving account plan execution, building trusted C-suite relationships, proactively identifying and qualifying opportunities, coordinating required expertise to scope and secure business, facilitating Quarterly Business Reviews (QBRs), and providing comprehensive visibility and regular updates to all stakeholders.Key Accountabilities:Strategic Client ManagementDevelop a comprehensive understanding of customers' business operations (strategic, operational, financial)Build and maintain robust relationships with C-suite and senior client executives. Understand their strategic ambitions, business needs, and challengesProvide proactive solutions to address the customer's challenges whilst serving as the primary point of contact and internal advocateSolution Portfolio ManagementEnsure (potential) customers understand the full spectrum of services and capabilities DP World offers (the complete toolbox) to meet evolving logistics Business Development and GrowthPlan, schedule, and facilitate Quarterly Business Reviews and Customer Satisfaction Interviews with assigned accounts whilst maintaining current and future opportunities pipelineIdentify account growth and expansion opportunities, coordinate with internal teams to develop solutions for profitable sales volume aligned with strategic account objectivesCommercial ExcellenceUnderstand customer buying processes and identify all influencers, intimately understanding their requirementsLead the Bid Process, ensuring solution development, pricing, and negotiation efforts optimally address customer needs whilst coordinating involvement of all key internal stakeholdersAccount Planning and Performance ManagementOwn development and continuous updating of customer global account plans, ensuring fitness for purpose as account management toolsMaintain plan integrity against customer needs for strategic planning via executive reviewsTrack key account metrics, alert internal stakeholders of performance or cost-to-serve requirements, ensuring action plans are initiated and executed to resolutionMaintain current pipeline with quantified opportunities, values, and win probabilities. Track growth, conversion, renewals, leakages, losses, marginIssue Resolution and CoordinationHandle high-severity requests and issue escalations as requiredCoordinate company personnel involvement, including support, service, and management resources, to meet account performance objectives and customer expectations requirementsTeam Development and Best PracticeMentor, coach and support team members to ensure best practice and standardized global account management approachesOtherResponsible for the leadership of an engaged, geographically dispersed team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound.Always Act as ambassador for DP World; promoting and demonstrating positive behaviors in harmony with DP World's Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World's Code of Conduct and Ethics policiesPerform other related duties as assignedExperience, Skills and Qualification:Degree or equivalent in Business Administration, Transport/Logistics, or related fieldProven track record of consistently achieving sales quotas at relevant scaleMinimum 10 years' experience within transport, logistics, or freight forwarding industry (or similar service industry) with specific focus on the Consumer Goods SectorExtensive sales experience with demonstrable resultsExperience leading and managing global teamsDeep experience and affinity with the following FMCG Sectors: Beverages, Non-Perishable Foods, Personal Care.Customer-centric mindset, collaborative working style, innovative, dynamic and insightfulComprehensive understanding of contractual requirements across all facets#LI-DS2