Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world. Your Tasks Processing technical enquiries and creating solutions in the role of first-level technical customer support, as well as dealing with customer complaintsWork in a global 24/7/365 operation (early and late shifts, as well as weekends and holidays)Coordinate technical investigations with Pilatus engineering departments and assist with changes to existing and new technical documentationIdentify product improvements and initiate potential modifications, working in projectsWillingness to travel to customers and service centers to resolve complex issues or give hands-on training for new systems if necessary With this you convince us Technical backgroundSeveral years of experience in aircraft maintenance in either Mechanical Systems and Structural Design or Avionics and Electrical Systems, preferably for the PC-12 or PC-24EASA B1/B2 and/or FAA A&P license or equivalent level of training (. military aviation maintenance qualified) is requiredKnowledge of MS Office Tools, SAP and Troubleshooting tools. Spotlight is an advantageVery good written and verbal skills in English, German is an advantageHigh level of responsibility and structured approachGood team player and customer-oriented personality What we offer A committed, international team and unique projects Flexible working hours and individual pension solutions Support for training and opportunities for personal and professional development Discounted meals in our staff restaurant and various discounts for employees Team events at which we celebrate our successes together