Description:
Key responsibilities:
Act as the point of contact for any service-related questions for customers and taking care of HR request until closure (end to end incl. tracking and tracing). Create high end user experience.
Provide best in class customer service, aiming to quickly resolve queries and issues, always striving to go the extra mile. Be knowledgeable of the business operation and the structure of the business, including key contacts. Provide ad-hoc support and advice in the delivery of HR calendar events (e.g., IDP, Lonza Bonus salary review).
Use multiple HR and Payroll systems to support the resolution of customer queries.
Share customer feedback (process related) with Service Specialist; suggest new HR technology solutions to improve day-to-day operations.
Monitor key HR Services & Solutions metrics.
Initiate changes in Workday as defined by process.
Proactive advisory on "how to" for HRBP's and line managers.
Contribute to local projects with impact on Human Resources.
Demonstrate awareness of the roles of the other HR roles and teams within Lonza.
Maintain a working knowledge of HR policies and procedures.
Promote the use of the case tool within Human Resources, acting as the subject matter expert for other HR teams on the case tool.
Work within SLAs, always focusing on the excellent customer journey.
Be able to provide guidance on a broad range of key HR processes
active collaboration with ad-hoc projects as necessary and perform any other job duties
Key requirements:
Education as "Personalfachfrau/-mann? or a university degree
(Bachelor of Arts in Business Administration)
Detail oriented with exceptional organizational skills and a structured proactive working attitude
strong work ethic and organisational resilient
Understands different cultures and can effectively act in a multi-cultural environment
Extensive experience (3-5 years) within an HR administration or HR shared services organization
Fluent in German and Business English
Availabilities every morning or afternoon from Monday to Thursday.Contact:Alba JansaWhatsapp Business: +41 76 811 63 99