Teamleiter:in Zweite Chance Markt 80-100%
Dietlikon, Zürich, Switzerland • Verkauf • Vollzeit
Standort erkunden
Stellenbeschreibung
Anzeigen-ID: 303827
Veröffentlichungsdatum: 25.08.2025
What you need to know
As a Product Quality & Recovery Manager, you will be responsible for leading and developing a team that ensures top-quality products, minimizes waste, and maximizes cost efficiency. Your focus will be on maintaining high customer satisfaction while driving sustainability efforts within the store.
Leadership experience in a retail or commercial environment.
Strong understanding of customer behavior in an omnichannel setting.
Expertise in product quality, safety, and recovery processes.
Knowledge of merchandising techniques and how to create a commercially attractive area.
Familiarity with IKEA’s product range, IT systems, and sustainability principles.
Business-oriented mindset with a focus on driving profitability and operational efficiency.
Ability to prioritize tasks and work under pressure in a high-volume retail environment.
Strong analytical and problem-solving skills to improve processes.
Excellent communication ability in German and English and good interpersonal, influencing skills.
A collaborative mindset, with the ability to work cross-functionally.
A day in your life with us
Lead, coach, and develop the Product Quality & Recovery team with a strong customer-first mindset.
Ensure all functions understand and contribute to product quality, safety, and recovery processes.
Act as an ambassador for customer product experience, ensuring all quality and safety deviations are reported timely.
Oversee the efficient management of the As-Is area, promoting a circular economy and reducing waste.
Establish effective blocking and sales stop processes to prevent defective or recalled products from reaching customers.
Set and track department goals, continuously identifying opportunities for improvement.
Implement common working methods, tools, and processes to optimize product quality, safety, and recovery.
Promote IKEA’s sustainability and environmental commitments, ensuring all waste is properly managed.
Develop team members and create a succession plan for future leadership roles.
Does it sound like it could be something for you?
Our way of saying thank you:
28 vacation days (based on a 100% workload)
8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
Very attractive social benefits
15% staff discount on your purchase - in every Swiss IKEA store
We pay between 85% and 100% of your yearly travel ticket for public transport
Free parking facilities
Unlimited access to the LinkedIn learning platform
Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
Bonus payments for all employees
There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad. Please submit your full application online via our website; we cannot consider applications and documents sent by email or post.
That's it from us. We review applications on an ongoing basis and may stop the application process as soon as we have found the right person. Please apply as soon as possible.
#J-18808-Ljbffr