We are looking for an experienced and strategic Ticketing Manager to lead our ticketing Team and operations across all events. In this key role, you will develop ticketing strategies, optimize sales, ensure a seamless customer journey, and collaborate closely with event organizers, partners, and support teams.
Your responsibilities:
* Develop and implement ticketing strategies to maximize sales and audience engagement.
* Leading and coaching the Ticketing Team.
* Manage ticketing platforms, pricing models, promotions, and operational processes.
* Coordinate with customer service teams to ensure outstanding ticket buyer support.
* Collaborate with event organizers, venue managers, and ticketing providers.
* Analyse sales data and customer behaviour to inform future strategies.
Your profile:
* 5+ years of experience in ticketing operations, live events, or a related field.
* Strong knowledge of ticketing systems, sales strategies, and industry best practices.
* Proven leadership and team management skills.
* Excellent communication, negotiation, and problem-solving abilities.
* Comfortable working in a dynamic, fast-paced environment.
* Familiarity with CRM systems and data analytics is a plus.
* Willingness to travel and work flexible hours, including evenings and weekends.
Who we are and what we offer:
MCH Group, with its head office in Basel, Switzerland, is an internationally active experience marketing company. We organise around 90 of our own exhibitions and guest exhibitions in Switzerland and abroad, including Art Basel, Swissbau and Giardina. Parts of our group are active in Dubai, Hong Kong, North America and Paris.
Our 800 or so colleagues appreciate the great flexibility in terms of working hours, home office and on-site presence. We also offer good social benefits & more.
If you have any questions or want to learn more about MCH Group, please contact Julie, Talent Acquisition Manager, at julie.mackerer@mch-group.com. (Please send us your application only via our application portal. Applications by e-mail and from intermediaries etc. will not be considered).
We look forward to getting to know you!
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