The Technical Documentation Quality Manager plays a pivotal role in ensuring the excellence of technical product information.
Key Responsibilities
* Oversee and correct documentation created by local writers to ensure accuracy and consistency.
* Establish, improve, and maintain writing guidelines for English content creation.
* Troubleshoot issues with writers, create effective solutions, and provide support.
* Serve as an ambassador for quality and standards within the team.
* Create and update documentation included with products based on norms and company-internal standards.
* Craft and mentor junior writers, providing training courses for new onboarders.
* Perform timely and accurate audits, reporting on findings.
* Ensure compliance with relevant regulations, work rules, and quality procedures within the department.
Required Skills
* High level of technical expertise.
* Advanced user knowledge in XML-based editing systems, preferably ST4, and media editing skills.
* Excellent written and spoken English proficiency.
* Dedication to service, customer orientation, and commitment to quality.
* Able to work independently and in a team, with strong communication skills and a sociable demeanor.
* Ability to convey complex concepts simply and understandably.
* Willingness to travel approximately 10–15% for onsite training.
This role requires a detail-oriented individual who can prioritize tasks effectively, manage multiple projects simultaneously, and maintain high-quality standards. The successful candidate will be responsible for driving continuous improvement initiatives, fostering a culture of excellence, and promoting best practices throughout the organization.
About This Role
This is a unique opportunity to join a dynamic team and contribute to the development of cutting-edge technical documentation. If you are a motivated and results-driven professional with a passion for quality and excellence, we encourage you to apply.
We Offer
A competitive compensation package, opportunities for growth and development, and a collaborative work environment that values innovation and creativity.