Inserat online seit: 14 Juni
Aufgaben der Stelle
Responsibilities
Manage group bookings, handle billing processes, and coordinate room assignments under the guidance of the Director of Sales.
Serve as the main point of contact for group organizers regarding rooming lists and billing processes, ensuring that all requirements and preferences are met or exceeded.
Coordinate with the Conference Manager to align rooming and billing details with the event’s overall operations.
Manage room blocks and monitor group reservations to ensure accurate and timely updates.
Prepare and distribute rooming lists to relevant departments, ensuring all special requests are handled and details are accurate and up to date.
Prepare and process group billing, reviewing and verifying all charges, and charge any incidentals the group incurs in‑house.
Provide exceptional customer service, addressing any concerns or issues promptly.
Review invoices daily while the group is in‑house and ensure that all PMs are closed on checkout of the group if no credit is applicable.
Participate as a team player with all departments.
Attend weekly coordination meetings, pre‑conference meetings, and credit meetings.
Prepare group commission forecasting and accruals.
Qualifications
Degree in Hotel Management or a related field.
At least 2 years of experience in hospitality/luxury events or sales departments.
Ability to multitask, work in a fast‑paced environment, and maintain high‑level attention to detail and organizational skills.
Excellent verbal and written communication skills; fluent in Spanish and English.
Strong relationship building ability; capable of making people feel comfortable, including team members, guests, and colleagues.
Innovative, insightful, and willing to take ownership of important issues, solve problems, and make effective decisions.
Quick learner who adapts to a unique culture and embraces new approaches.
Humble and open to ideas, encouraging teamwork and efficient outcome achievement.
Motivated to challenge norms and experiment with new ideas.
Desire to work in a supportive, fun, and collaborative team environment.
A competitive package, ample opportunities for development, and excellent discounts across the entire Ennismore family of brands.
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