SAP CPI Consultant II – Application Management Services (AMS) Support
Provide Level 2/3 support for SAP Cloud Platform Integration (CPI) interfaces across the client’s landscape. Ensure high availability, performance, and stability of mission-critical business integrations between SAP and non-SAP systems.
Key Responsibilities
* Incident and Problem Management
o Incident Resolution – troubleshoot, analyze, and resolve incidents related to SAP CPI interfaces, iFlows, and connectivity issues within assigned SLAs.
o Root Cause Analysis – perform RCA for recurring or critical incidents, propose permanent fixes, and implement preventative measures.
o Ticket Management – use ITSM tools (e.g., SAP SolMan, ServiceNow) to manage the full lifecycle of incidents, service requests, and problems.
o Interface Monitoring – proactively monitor the health of CPI integrations using CPI monitoring tools, SAP Cloud ALM or external solutions.
* Maintenance and Change Management
o Minor Enhancements – implement minor changes, bug fixes, and continuous improvement initiatives for existing iFlows, mappings and configurations.
o Deployment and Transport – manage the transport of CPI artifacts across tenants (DEV, QA, PROD) following change-management processes.
o Documentation – maintain and update technical documentation, knowledge articles, run books and interface‑landscape diagrams.
o System Upgrades – participate in testing and validation during SAP system upgrades, patches and CPI version updates.
* Technical and Collaborative
o Technical Deep Dive – perform error handling, message reprocessing and configuration adjustments within the CPI tenant.
o Collaboration – work closely with cross‑functional teams, SAP functional consultants, business users and third‑party vendors.
o On‑Call Support – participate in an on‑call rotation for off‑hours and weekend support of critical business processes.
Job Requirements
Required Skills and Qualifications
* Technical Expertise
o Hands‑on experience designing, developing and supporting iFlows in SAP CPI.
o Proficiency with CPI adapters: SOAP, REST, OData, SFTP, IDoc, HTTP, Process Direct.
o Data transformation skills in XML, JSON, XSLT and Groovy scripting.
o Understanding of SAP landscape integration points (S/4HANA, ECC, SuccessFactors, Ariba, C4C).
o Security concepts including OAuth 2.0, SAML, Basic Auth, Certificate‑based authentication.
o Experience with SAP Cloud Connector for secure connectivity to on‑premise systems.
o Six+ years of SAP integration experience, with at least two years in SAP CPI/Integration Suite.
o Prior AMS or L2/L3 support role is a plus.
* General Skills
o Problem‑solving & analysis – diagnose and resolve complex integration issues quickly.
o ITSM knowledge – familiarity with ITIL processes (Incident, Problem, Change).
o Communication – excellent verbal and written skills to explain technical issues to both technical and non-technical stakeholders.
o Education – bachelor’s degree in Computer Science, Information Technology or related field.
Additional Information
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Stefanini North America and APAC by 2x.
#J-18808-Ljbffr