Overview German Speaking - Customer Support Agent iGaming in Malta - Relocation Incl.
This role is for a German-speaking customer support agent in the iGaming industry in Malta. A relocation package is provided to facilitate your move.
Responsibilities Provide outstanding customer service to German-speaking clients via chat, email, and phone
Address and resolve customer inquiries and concerns promptly and efficiently
Educate customers about our products and services to enhance their gaming experience
Work closely with your team to ensure high-quality service delivery
Document customer interactions and maintain accurate records in our CRM system
Gather customer feedback and relay insights to support continuous improvement
Participate in training sessions to enhance product knowledge and service skills
Requirements Fluency in German and a good command of English; knowledge of other languages is beneficial
Prior experience in customer support or a related role is preferred
Strong communication and interpersonal skills with a focus on customer satisfaction
Ability to multitask and effectively manage time in a fast-paced environment
Familiarity with CRM systems and customer support tools is an asset
Willingness to relocate to Malta and engage in a new cultural experience
A genuine interest in gaming and knowledge of the iGaming industry is a significant plus
Benefits Career growth opportunities in a renowned iGaming company
International & diverse work environment
Competitive performance bonuses
Lower cost of living in Malta and a high quality of life in a Mediterranean setting
Hybrid working setup
Yearly salary €25,000 excluding bonuses
Health care benefits and discounts
Fully paid training by certified instructors
State-of-the-art premises with relaxing break areas
Special events and community & social responsibility initiatives
Work for a Great Place to Work-Certified Company
Relocation package (reviewed case by case)
This is an opportunity to build a strong career with a world-renowned brand
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries: IT Services and IT Consulting
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