Job Description
Welcome to our dynamic team where every day is a new opportunity to deliver exceptional service and make a difference in the lives of our guests. As a Night Receptionist, you will be the first point of contact for our visitors, providing a warm and welcoming experience that sets the tone for their stay with us.
Your primary responsibility will be to ensure seamless check-in and check-out processes, handling all guest arrivals and departures with professionalism and efficiency. You will also be responsible for managing room assignments, processing payments, and resolving any issues that may arise during your shift.
To excel in this role, you must have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment. You should be able to multitask, prioritize tasks, and maintain a high level of productivity even under pressure.
In addition to your technical skills, we are looking for someone who embodies our company values: Growth, Integrity, Fun, Teamwork, and Introduction. If you are a team player who is passionate about delivering exceptional service and making a positive impact on our guests' experiences, then we want to hear from you!
Main Responsibilities:
* Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
* Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process all check-outs including resolving any late and disputed charges.
* Answer, record, and process all guest calls, messages, requests, questions, or concerns.
* Supply guests with directions and information regarding property and local areas of interest.
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
What We Offer:
* A competitive salary based on the Collective Labor agreement L-gav and Hotela.
* Free parking for all employees.
* 25 holiday days per year based on a full-time contract.
* A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self.
* Discounts in Radisson & Cycas Hotels to feed your wanderlust.