Overview
We are looking for a Cloud Solution Architect (CSA), specializing in AI solutions, who is passionate about driving our customers’ AI transformation journey with Copilot Chat, Agents, and M365 Copilot. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI. This role is flexible in that you can work up to 50% from home.
Responsibilities
* Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
* Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
* Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
* Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
* Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
* Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
* Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Additional Information On Responsibilities As CSA Copilot
* Be the focal point of contact between Microsoft and customer/partner in driving M365 Copilot adoption, drive end-user adoption of Copilot
* Deliver Microsoft services for Copilot through Unified support contract
* Demonstrate Copilot M365 insights to showcase trends and business impact
* Advisory on Adoption and Change Management Plan (identify exec sponsorship, end-user targeting, content and activities)
* Enable and demonstrate M365 Copilot insights and dashboard to understand usage trends and business impact
* Training sessions, use-cases and support specific for CxO
* Extensibility Scenarios: envisioning, design session and scoping for pilot, PoC or handover for implementation.
* Feedback loop to Microsoft Product Group and Marketing team
* Support unblocking technical issues: work with product group, provide feedback and product insights
* Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert
Qualifications
* Passion for new innovative technology and drive customer transformation
* Strong project management skills
* Ability to work with different cultures and customers
* Ability to communicate with a variety of different audiences especially CxOs and strong presentation skills
* Demonstrate effective balance between business with excellent adoption and change management skills and technical acumen on Copilot and agents
* Ability to lead and motivate technical communities and be public speaker
* Ability to effectively recognize and adapt to change and in constant learning mode
* Bachelor's degree in Computer Science or equivalent
* Fluent in English, French and/or German, Dutch, any third language is appreciated
* No relocation is possible
Experience
* Relevant experience working in a customer-facing role and with Customer success teams
* Relevant experience in systems development, network operations, software support, IT consulting
* Proven track record in successfully planning, deploying, operating, and optimizing M365 solutions
* Analytical Problem Solving
* Proven track record of building relationships with senior IT and business decision makers
* Ability to explain complex topics in ways understood by technical and business decision makers
* Exceptional verbal and written communication skills and fluency in French and English
* Change Management, transformation, trusted advisory, and customer focus skills to influence on Consumption/Adoption M365 Customers
* Journey Mapping Skills: be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with both BDMs and ITDMs
* Relationship Building: proven track record of building deep relationships with BDM & senior IT executives in large or highly strategic accounts; experience in managing various stakeholder relationships and leading value proposition conversations to reach consensus on solutions/projects
Technical Skills
* Subject matter expertise in at least three of the following: Large scale Microsoft 365; M365 Security and compliance; Copilot for M365, Copilot chat; Agents creation and governance; Copilot Studio; M365 Apps (Teams, VIVA); Teams deployment; SharePoint Online & Search indexing; Cloud certifications (e.g., Microsoft 365 Certified, AI)
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex, or any other characteristic protected by applicable local laws. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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