WHO WE ARE
Image Regenerative Clinic is a prestigious private clinic based in Milan (Italy), internationally recognized as a leading center for high-profile regenerative medicine. As we prepare to open our new location in December in St. Moritz (Switzerland), we are seeking a professional to join our Concierge/Front Desk team in a key role for ensuring an exceptional patient experience.
ROLE DESCRIPTION
The selected candidate will be the first point of contact for our patients and guests, providing a warm, impeccable and personalized welcome. The role involves both front office and back office responsibilities, within a dynamic, discreet, and meticulously refined environment.
KEY RESPONSIBILITIES
Provide a seamless and discreet registration process for all the patients and clients
Handle phone calls and email correspondence with patients regarding inquiries, appointment bookings, and follow‑ups
Coordinate and confirm appointments, follow‑ups, and treatment plans
Handle last‑minute changes and urgent requests with discretion and efficiency
Respond promptly and knowledgeably to questions about services, availability, products, and protocols
Provide a high standard of written and verbal communication in all patient interactions
Keep strict patient confidentiality and handle sensitive medical information (in line with GDPR and local data privacy laws)
Maintain patient records in the clinic management system
Manage intake forms, consent documents, and treatment history
Coordinate with the medical and aesthetic teams to ensure smooth workflow
Assist patient with skincare, and aesthetic product purchases recommended by the medical or aesthetic team
Process payments for treatments and products accurately and discreetly using the patient’s POS system
Maintain a tidy and visually appealing retail display area, restocking items as needed
Track patient preferences and purchase history to support personalized product suggestions and follow‑ups
Preparation of periodic reports and basic administrative tasks
Upholding the highest standards of service that reflect the clinic’s luxury identity
REQUIREMENTS
Previous experience in high‑end private clinics or luxury hospitality environments
Excellent personal presentation and a natural aptitude for welcoming guests
Intuitive approach to guest service
Strong organizational skills and attention to details
Discretion, integrity, and operational flexibility
Excellent command of English and German; knowledge of Italian or additional languages is a plus
Proficiency with digital tools and management software
WHAT WE OFFER
Be part of the opening team of a brand‑new luxury center of regenerative medicine opening in December 2025 in St. Moritz. Shape the patient experience and grow with us from day one.
Work in a calm, beautifully designed environment that reflects the elegance and exclusivity of our brand.
Receive in-depth training in luxury guest relations, medical spa protocols, and premium skincare products. Grow alongside an expert team at the forefront of aesthetic and regenerative medicine.
Experience a collaborative environment where team harmony, professionalism, and attention to detail come together to create exceptional guest experience.
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