Overview
Retail Performance Coordinator – 18-month Fixed-term Contract
The mission of the Retail Operations & Performance Team is to provide each Market and Boutique with the appropriate tools, processes, trainings and performance reports, that are instrumental to successfully drive Boutique Operations, achieve Performance goals and deliver the ultimate Customer Experience.
As Retail Performance Coordinator, you will play a key role in supporting the Team activities related to performance monitoring, data quality management, reporting and analysis. Your primary objective will be to provide clear visibility on consolidated Retail KPIs and Metrics to Market and Boutique stakeholders, fostering a data-driven culture.
In this mission you will be collaborating with the Retail Communities in Markets, as well as the TAG Heuer HQ extended Commercial Team.
Responsibilities
Retail Performance Analysis & Reporting
* Help define the key KPIs and Metrics that will be monitored at HQ, Market and Boutique levels to evaluate the Retail Performance
* Prepare and deliver recurring reports to support the Performance Reviews with the Markets and/or the Top Management
* Consolidate the Market feedbacks from the Monthly Performance Reviews and propose personalized action plans
* Respond to ad-hoc requests for reporting, performance analysis and studies, identify and communicate trends and share internal and external benchmarks
Retail Projects Support
* Follow-up on the KPIs on tool usage, organize trainings and refreshers when needed
* Assist and contribute to projects related to Boutique performance activities, including data governance and harmonization, new reporting tools, boutique clustering, etc.
* Partner with other departments (Marketing, CRM, Training, Product, etc.) to animate the Weekly Retail Newsletter with engaging content
* Provide ad hoc support to various Team Projects
Profile
* University Degree or equivalent, with a first successful experience in an Analyst or Retail Performance position
* Experience in a Premium or Luxury Retail Business is a plus
* Strong analytical skills with the ability to collect, organize, analyze, and present significant amounts of data with accuracy and attention to detail
* Proven ability to translate data into actionable insights
* Excellent communication and presentation skills
* Proactive and autonomous with a constant drive for improvement
* Team player with empathy and the ability to build relationships across diverse cultural environments and foster collaboration with internal and external stakeholders
* Languages: fluency in English is mandatory, French is a plus
* Familiarity with performance and data management systems (PowerBI, GCP, Salesforce, etc.) is a plus
* Proficient in Microsoft Office 365 (Excel, Word, PowerPoint, Outlook)
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