Location: Zürich, Zurich, CH, 8058
Flexible Work Arrangement: Onsite
Job Category: Fixed Base Operations (FBO)
Career Level: Technicians / Crew
Requisition Id: 5601
Position Summary
Main Responsibilities
* Safe operation of ground support equipment (GSE)
* Marshalling, Parking and Towing of Aircrafts
* Usage of conveyor belt and passenger stairs and any other equipment
* De-icing Aircraft (driver and sprayer) in case the station has this equipment
* Maintain all FBO equipment - good operating condition and appearance
* Ensure cleanliness of airside facilities (ramp office, hangar, others)
* Toilet and Water Services
* Support supervisors/team leaders as required
* Fully adhere to all Jet Aviation and airport policies and all applicable laws and regulations
* Provide a positive and professional first impression by exhibiting the proper demeanor, organization and service level to arrivingt and departing guests
* Greet customers in a welcoming, friendly and respectful manner
* Adhere to the department standards of excellence for exceptional customer service, grooming and dress code
* Ensure that all services provided are properly recorded for billing.
* Increase customer satisfaction by understanding needs and responding quickly to them
* Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
* Identify and report potential hazards and near misses as well as occurences as required by the internal reporting system "JetSafe"
* Conduct all work in accordance with Jet Aviaton's Polciies, Manuals & Procedures
* Be able to perform daily, weekly and monthly equipment checklists
* Other duties as required (incl. projects)
Minimum Requirements
* General education degree required
* Aviation experience and background is an advantage
* Knowledge of mechanics is a plus
* Fluent in English both written and verbal
* Good understanding of local language is an advantage
* Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
* Readiness to work under shifts and work weekends and irregular hours
* Basic knowledge of Microsoft office and web-based applications
* Desire to deliver excellent service
Your profile
* Ability to work in a team, independently and under time constraints
* Effective interpersonal and communication skills with customers, supervisors, and peers
* Excellent communications and social skills
* Proactive attitude
* Team player and excellent ability to deal with pressure
* Have a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleague
* Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
* Demonstration to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
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