Want to Relocate to Portugal?
We are looking for German-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position:
Customer Support Representative
Location:
Remote in Portugal
Market:
German-Speaking
Your Main Responsibilities
* Respond to customer requests via email, chat, contact forms, and calls.
* Handle support tickets related to general queries, refunds, or incomplete services.
* Call users to speed up case resolution and improve communication.
* Perform back-office tasks that may involve outbound calls.
* Conduct outbound calls to promote products, collect feedback, and support customer success.
* Maintain accurate records using CRM tools.
* Achieve performance goals and respect deadlines.
* Provide operational feedback and elevate cases when needed.
Salary Package With & Without Accommodation
Whats Offered
* Salary : Up to 1,300 + performance & complexity bonus gross / month (14 salaries per year)
* Relocation Support (exceptional, for candidates moving from abroad)
Accommodation Option :
Studio apartment in a company shared building for up to 12 months
Rent : 280 / month, all utilities included (deducted from payslip)
Working Conditions
* 40 hours / week + 1 hour lunch break
* 22 vacation days per year
* If you work on a Portuguese public holiday, you receive a compensation day
Why Portugal?
A multicultural lifestyle, sunny climate, international work environment, career growth opportunities, and a great work-life balance.
Want to apply or learn more? Feel free to message me!
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