Servicing the Future of Technology
We are seeking a talented Service Manager to join our dynamic team. As a key member, you will play a crucial role in elevating our Technology Platform services to new heights.
This position combines elements of Service Management, Product Ownership, and Project Management. You will work closely with our Technology Platform department and be an integral part of supporting IT Service Management for Azure Cloud and Artificial Intelligence services.
Key Responsibilities:
* Develop and evolve services related to Azure Cloud and AI platforms
* Support and drive standards in Windows, Linux, and OpenShift
* Stay abreast of emerging technologies and evaluate their potential value
* Continuously improve services to deliver added value for our stakeholders and enhance efficiency
* Act as an interface and coordinator between Business, IT Support, IT Engineering, and IT Security
* Create and maintain service documentation, user communication, and manuals
* Lead contract negotiations with external suppliers and manage associated costs
* Take a proactive role in Problem Management, including leading or participating in task forces
* Lead or co-lead service-related projects from initiation to implementation
Requirements:
* Bachelor's degree (or equivalent) in Computer Science, Business Information Technology, or similar field
* Hands-on experience with Azure Cloud and familiarity with AI-related technologies and use cases
* Solid understanding of IT infrastructure and technologies across various domains
* Fluent in English, both written and spoken
* Knowledge or certification in ITIL and Agile methodologies is a plus
* Experience with FinOps, reporting, and data visualization tools
* Self-driven team player with a proactive and solution-oriented attitude
* Skilled at setting priorities and focusing on delivering customer value
* Excellent communicator with an assertive, open, and tenacious mindset
Benefits:
* Top location with collaboration spaces and free lunch
* Friendly, diverse team in an open-office space
* All the latest technology to help you excel
* Agile environment promoting trust and collaboration
* Flat hierarchy with collaboration on all levels
Culture:
At our organization, we value unique perspectives and diversity. We're committed to equal employment opportunity and creating an inclusive environment where everyone can thrive.