PpAs ourb IT Helpdesk /b, your mission is to champion a seamless, modern, and reliable digital experience for every employee. Acting as the primary point of contact, you will blend responsive, high-quality technical support with excellent user service to keep our daily operations running smoothly. /p pBeyond fixing immediate issues, you will play a vital role in maintaining a secure, stable environment, driving the adoption of new digital tools, and collaborating cross-functionally to uphold organizational standards /p h3bEnd-User Support Workplace Operations /b /h3 ul liProvide professional 1st and 2nd level support to employees for hardware, software, and connectivity issues via the ticketing system, phone, chat, and in person. /li liInstall, configure, and maintain end-user equipment (laptops, mobile devices, peripherals) and standard business applications, including the Microsoft 365 environment. /li liManage user accounts, access rights, and onboarding/offboarding processes in collaboration with the HR and IT teams. /li liTroubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint, OneDrive) and support meeting room and audiovisual equipment for on‑site and hybrid collaboration. /li liProvide on‑site support for local IT infrastructure – including network connectivity, on‑premises equipment, and building‑related IT – in close coordination with the infrastructure and network teams. /li liDocument incidents, requests, and resolutions in the IT service management tool, ensuring accurate tracking and timely follow‑up. /li liEscalate complex issues to specialized teams while ensuring proper handover and clear communication with users. /li liMaintain the IT knowledge base and user documentation and contribute to the continuous improvement of support processes and tool adoption. /li /ul h3bOperational Security Compliance /b /h3 ul liRegulatory Compliance: Ensure that workplace configurations and support procedures adhere to corporate policies, specifically within the GxP‑regulated framework, with attention to data integrity requirements. /li liWork closely with the security, infrastructure, and network teams to maintain a reliable, secure, and compliant workplace environment, and promote good IT security practices among users. /li /ul pDebiopharm offers employees: /p pInternational, highly dynamic environment with a long‑term vision. /p pCross‑functional collaboration at the forefront of the most advanced scientific developments in oncology and anti‑bacterial industry. /p pExposure to a wide variety of areas and functions within clinical development and the pharmaceutical industry. /p pParticipation in a company where innovation, people and entrepreneurship are the fundamental keys to success. /p pProud to be an Equal‑Pay certified, we ensure offering to all our employees the same opportunities. /p /p #J-18808-Ljbffr