The role of Onboarding & Account Manager is crucial in supporting the Expansion Manager based in Zurich.
This position involves collaborating with restaurant partners to onboard them into our delivery-only House of brands.
Key Responsibilities
* Onboard tens of new restaurant partners and educate them on our Future Kitchens System, teaching them how to use it effectively during service hours.
* Manage relationships with a portfolio of partner restaurants, fostering strong ties and ensuring their satisfaction.
* Upsell additional brands to partner restaurants, expanding our offering and increasing revenue.
* Conduct quality assurance checks on partners, monitoring their performance and implementing improvements through our Mystery Guest program.
In this role, you will be responsible for maintaining high-quality relationships with our restaurant partners, driving growth and customer satisfaction.
Requirements
To succeed in this position, you will need:
* Motivation and a self-starting attitude, coupled with excellent communication skills.
* A strong understanding of kitchen operations and the ability to adapt quickly to new systems.
* Fluency in German or French and proficiency in English.
* A valid driver's license and flexibility to work varied schedules.
* A passion for delivering exceptional results and exceeding expectations.
Benefits
We offer a comprehensive package of benefits, including:
* Stock options for high performers, providing a stake in our company's future success.
* Administrative support for obtaining working permits, ensuring smooth relocation.
* Discounts at our restaurants, rewarding your dedication and hard work.
* Flexible workdays, Monday to Friday, allowing for a healthy work-life balance.
About Us
We are a fast-growing startup revolutionizing the food delivery industry. Our mission is to become a leader in the virtual restaurant revolution, driven by an over-delivering mindset. We value innovation, teamwork, and customer satisfaction, and we're committed to making a positive impact on the world.