Overview
Job description
As our new Customer Service Officer (ID), you’ll be the driving force behind smooth operations and happy clients.
Your day-to-day will include :
* Supporting international clients with top-notch service—combining administrative precision with proactive collaboration across departments to make things happen
* Managing export administration tasks like processing orders and invoices, coordinating logistics, handling certificates, maintaining client files, and resolving complaints
* Partnering with our sales team to deliver clear reporting on orders, delivery timelines, pricing, and volumes—and assisting marketing with product launches, client requests, and design follow-ups
* Working closely with internal teams—planning, warehousing, expedition—to ensure every order arrives on time and in perfect shape
Qualifications
Profile
We’re excited to welcome a new colleague who’s not only enthusiastic but also equipped with the following strengths :
* A higher vocational education degree that sets the foundation for your professional journey
* 3–5 years of experience in a similar role, showcasing your hands-on mindset, deep understanding of export systems and documentation, and your knack for juggling multiple tasks with a solution-first attitude
* Fluent English and a natural ease in navigating diverse cultures—essential for connecting with our global network of distributors
* Solid command of ERP systems (especially SAP) and Microsoft tools—you know your way around the digital essentials
* A personality that reflects ourTOP values : Teamwork, Open dialogue, and Passion—because that’s how we grow, together
#J-18808-Ljbffr