Location
Lausanne
Contract type
Full-time, fixed term contract
Start Date
1st July 2026
Duration
12 months
Work Environment
Hybrid – 3 days in the office a week
Job Description
We’re looking for a Self‑motivated Sales Support professional with platform savvy and a hands‑on mindset to oversee structured products transactions on our ELUS platform.
Responsibilities
* Manage the full lifecycle of structured products transactions, from initial pricing and execution through to post‑trade processes, including brokerage coordination.
* Act as the primary point of contact for both internal teams and external clients, offering first‑line support on trade‑related and technical matters, and ensuring timely settlement.
* Handle client requests linked to both primary and secondary market activities, ensuring smooth order processing and maintaining strong client relationships.
* Assist the sales team by following up with clients, reviewing term sheets, and managing communication with issuers and custodian banks.
* Compile and analyze trade execution data, monitor financial markets and industry developments to identify potential opportunities, and prepare weekly investment summaries (RUNs) for clients.
Qualifications
* Research and resolve queries raised by external vendors and partners.
* Take ownership of incidents, respond directly to clients, and manage resolutions end‑to‑end.
* Deliver professional support in technical troubleshooting, helping users resolve system‑related issues effectively.
* Identify root causes of recurring problems and provide clear, step‑by‑step solutions.
* Offer feedback to enhance internal processes and contribute ideas for improving product performance and user experience.
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