Purpose
In this role, you will investigate product quality concerns based on customer complaints and ensure that all complaint‑related activities are conducted in a compliant, structured, and timely manner. You will collaborate with cross‑functional experts to perform root cause analysis, assess risks, and contribute to continuous improvement activities across the site.
You Will Be Responsible For
* Investigating product quality concerns based on customer complaints.
* Assessing, coordinating, and/or conducting assigned customer complaint investigations.
* Inspecting returned products, analyzing technical details, performing root cause analysis and risk assessments, and assisting or leading associated CAPA investigations.
* Ensuring accurate documentation and closure of each complaint to support sound regulatory reporting decisions.
* Developing a detailed understanding of the products and previously investigated complaints.
* Evaluating the market impact of new complaints and escalating critical issues requiring immediate action.
* Reviewing and analyzing complaint information for trending, risk analysis, corrective actions, and evaluating the effectiveness of implemented measures.
* Supporting internal, external, and third‑party audits.
* Participating in additional project activities, investigations, and process improvement initiatives.
Qualifications / Requirements
* Master’s degree, PhD, or equivalent experience in engineering, physical, biological, or natural sciences.
* Strong written and verbal communication skills in English.
* Investigative, analytical, and critical thinking skills.
* Strong decision‑making abilities, including sound judgment with limited information.
* Minimum 1 year of experience in quality within pharma/medical device or other regulated industries (preferred but not required).
* Knowledge of statistical applications and auditing practices (preferred but not required).
Fixed‑Term Position
This is a fixed‑term position for 1 year.
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