Customer care representative

PpDo you enjoy helping people and want to gain hands‑on experience in the banking and fintech world? Then this role is for you. As a Working Student Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. /p pYou will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment. /p h3Job Description /h3 h3Your mission /h3 pDo you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. /p h3Key Responsabilities /h3 ul liServe as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. /li liProvide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. /li liActively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. /li liEnsure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time-sensitive or complex situations. /li liAccurately document client interactions and outcomes in internal systems, ensuring proper follow‑up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. /li liUphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times. /li /ul h3Qualifications /h3 ul liPrevious experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints /li liFluency in English and French depending on your work location. For this position, Italian proficiency is highly recommended (German is a plus). /li liA strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies /li liExcellent communication – verbal and written – skills /li liFamiliarity with office software and phone systems /li liYou are particularly skilled at listening, communicating, showing empathy, and being spersuasive /li liYou have a proactive and “can do” attitude /li liYou like working in a team /li /ul /p #J-18808-Ljbffr