Ph3bCustomer Success Manager 80–100% /b /h3 pKEMARO AG Vacant since: br/Number of jobs: 1br/Address: 8360 Eschlikon TG (TG)br/Workload: 100% (by agreement)br/Employment duration: Permanent /p pIn 2018, our Swiss tech company KEMARO AG launched the world’s first autonomous dry‑cleaning robot for industrial use – the K900. We strive to revolutionize logistics and industrial cleaning worldwide. /p pTo strengthen our team, we are looking for a Customer Success Manager (m/f/d) – 80–100%. /p h3Your Mission /h3 ul libCustomer Journey Onboarding: /b Guide customers from installation through long‑term use and ensure they achieve maximum value from our robots. /li libPartner Enablement: /b Train and motivate our global sales partners so they can act as experts for our robotic solutions. /li libPerformance Monitoring: /b Monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations. /li libContent Creation: /b Create clear, professional, and visually appealing instructional content (video, text, graphics). /li libCustomer Insights: /b Collect valuable user feedback and pass it on to RD to continuously improve products. /li libGrowth: /b Identify upselling opportunities (consumables or additional robots) and support renewal of service contracts. /li /ul h3Your Profile /h3 ul liExperience in customer success, support, or account management, preferably in robotics, mechanical engineering, or SaaS. /li liStrong communication skills to explain complex technical concepts clearly (online or on‑site trainings). /li liAnalytical mindset and ability to work with data (KPI dashboards, CRM systems such as HubSpot). /li liHands‑on mentality: not afraid to work directly with the robot or visit customers on site. /li liNative or professional fluency in German and English. /li /ul h3We Offer /h3 ul liThe opportunity to actively shape the future of autonomous industrial cleaning in a dynamic Swiss scale‑up. /li liAn innovative product that inspires customers worldwide. /li liA dynamic, international environment with short decision‑making paths and an open company culture where ideas matter. /li /ul ul libWork location: /b 8360 Eschlikon TG (TG) /li libWorkload: /b 100% /li libEmployment start: /b By agreement /li libEmployment duration: /b Permanent /li libQualification: /b Skilled /li libWork experience: /b More than 3 years /li libEducation: /b Higher professional education and training, Swiss Federal PET diploma or equivalent /li libEnglish: /b Orally: Good knowledge; Written: Good knowledge /li libGerman: /b Orally: Very good knowledge; Written: Very good knowledge /li libBy online: /b Online form /li /ul /p #J-18808-Ljbffr