Collaboration Engineer
The role of the Cisco Collaboration Engineer is to design, build, install, configure, manage, secure, document, and support systems within Data Center, Distribution Center, Public and Private Cloud environments. This includes providing resilient and scalable IT services to support a fast-growing company.
This position will focus on the Cisco voice infrastructure, responsible for developing and implementing best practices and standards aimed at optimizing the VOIP infrastructure. The Collaboration Engineer will provide technical expertise, working on multiple projects and issues simultaneously, focusing on operational excellence and continuous improvement activities for Global IT Operations through ITIL based IT Service Management processes and procedures.
The successful candidate must have excellent customer service, written, and verbal communication skills, able to work collaboratively across multiple departments, business partners, and suppliers to meet operational performance and reliability targets. This role is critical in ensuring we collectively achieve our IT collaboration strategy: Enabling business & employee success through IT services that anticipate demand and simply work, anywhere, anytime.
Key Responsibilities:
* Provide end-to-end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure of Client.
* Managing telephony migrations from on-premise CUCM into Cisco Cloud (Webex Calling).
* Design, build, manage, optimize, support, and maintain the Client Holdings global enterprise VOIP environment including, but not limited to: CUCM, SIP CUBE, Webex Calling and Contact Center.
Required Skills and Qualifications:
* Bachelor's degree in any field and 1+ years working experience and proficiency with planning, designing, supporting, maintaining, and LAN/WAN/VoIP communications, network hardware such as Cisco routers, Ethernet switches, access points voice gateways & firewalls.
* OR 3+ years of on-the-job experience in these areas in lieu of bachelor's degree.
* Experience with supporting technologies such as Cisco Voice technologies to include the following: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (CUCCX), Cisco Unified Communications Manager IM & Presence, and Cisco Unified Border Element (CUBE), Cisco Expressway, Cisco Video System, and Webex Control Hub and suite.