Senior Director – Delivery
Indegene Europe LLCVacant since: 26.02.2026Number of jobs: 14102 Binningen (BL) 100% By agreement Permanent
Senior Director – Delivery / Client Partner CRM & Tech BU, Enterprise Data, AI and Engagement Platforms – Healthcare & Life Sciences (Europe)
Location: Binningen/ Basel, Switzerland / EUBusiness Unit: Data, Analytics, AI, Technology & CRMReports to: AVP / Global Practice Head (CRM & Tech BU)
Role Overview
Indegene is seeking a Senior Director – Delivery / Client Partner to lead large-scale Data, Analytics, AI, Cloud, CRM, and Technology transformation programs across Healthcare & Life Sciences clients in Europe. This role blends strategic consulting, program leadership, and account growth, with a focus on enterprise data platforms, AI/ML, CRM modernization, omnichannel analytics, Customer Engagement Platforms and cloud transformation.
Key Responsibilities
Act as trusted advisor to senior Commercial, Medical, Digital, IT, Data, and AI stakeholders.
Own account growth strategy across Data, Analytics, AI, CRM, and Tech.
Drive value‑led proposals, multi‑year transformation roadmaps, and solution architecture.
Expand CRM footprint (Veeva Vault CRM, Salesforce Health Cloud, Data Cloud, Omnichannel).
Identify and convert cross‑sell opportunities across multiple Indegene towers.
Program Delivery & Execution
Lead delivery of enterprise data platforms (Snowflake, Databricks, AWS, Azure).
Oversee CRM modernization: Veeva, Salesforce, omnichannel journeys, integrations.
Manage MDM, Customer360, consent & preference management, data governance.
Deliver AI/GenAI solutions: copilots, LLM‑based workflows, ML models, NLP pipelines.
Govern large global delivery teams across EU, India, and US.
Ensure compliance with GDPR, GxP, Annex 11, and LS data regulations.
Practice Development & People Leadership
Develop talent across data engineering, analytics, AI/ML, CRM, and cloud architecture.
Build reusable assets, frameworks, accelerators, and industry differentiators.
Strengthen partnerships (Veeva, Salesforce, Snowflake, Databricks, AWS, Microsoft).
Represent Indegene at conferences and client advisory boards.
Qualifications & Experience
15+ years in Data, Analytics, AI, CRM, Technology, or Digital roles in Life Sciences.
Demonstrated leadership delivering enterprise‑scale data & CRM programs.
Experience with Veeva CRM, Salesforce, Data Cloud, MDM, and omnichannel.
Strong consulting background and experience with European pharma/biotech clients.
Skills
Executive communication and CxO engagement.
Deep knowledge of LLMs, AI/ML engineering, modern data architectures, and CRM platforms.
Ability to lead large global teams and manage complex delivery governance.
Strong financial and commercial acumen (P&L, forecasting, commercials).
Education
Bachelor’s or Master’s in Engineering, Computer Science, Data Science, or related field.
Why Indegene?
Lead high‑impact CRM–Data–AI transformation programs for global pharma.
Build and scale the European Data, Analytics, AI & CRM and Technology consulting footprint.
Work in a fast‑growing digital, data, and AI consulting environment with global reach.
Job Details
Work location 4102 Binningen (BL)
Workload 100%
Employment start By agreement
Employment duration Permanent
By email abu.aziz@indegene.com
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