Now Assist Developer & Prompt Senior Engineer for ServiceNow CSM module
Client:
International Company
Location:
Nearshore, availability in CET working hours
Duration:
2-month assignment (end of 2025; extension is possible depending on the results of the assignment)
Rate:
Based on experience
Application deadline:
23 October 2025
For one of our projects with an International company, DropaCode is looking for a Now Assist Developer & Prompt Senior Engineer for ServiceNow CSM module to work remotely from Europe in CET working hours.
Your responsibilities:
Assist in creating and optimizing prompts for generative AI within the ServiceNow platform and CSM context-aware outcomes.
Collaborate with cross-functional teams including enterprise architects, product owners, and developers.
Provide thought leadership and guidance on platform capabilities, roadmap planning, and innovation opportunities.
Conduct impact assessments, gap analyses, and develop strategic recommendations.
Your profile:
Bachelor's degree in Information Technology, Computer Science, or a related field.
Expert knowledge in Now Assist GenAI suite.
Hands-on experience in creating and optimizing prompts for generative AI within the ServiceNow platform to ensure accurate, efficient, and CSM context-aware outcomes.
Expert in CSM module.
5-7 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutovers.
5-7 years of IT experience including the multinational companies.
Strong experience with ServiceNow integrations solution.
Good understanding of the key IT processes, knowledge of ITIL or similar framework, experience in Agile projects.
Strong interpersonal communication, ability to deliver on time and follow-up promptly on any issues and/or risks identified.
Fluent oral and written in English.